Contact Us

Welcome to the Contact Us page of the Asaan Karobar Card (AKC) Online Portal. We are thrilled that you are here, and we see every inquiry as a valuable opportunity to assist you, improve our services, and strengthen our community. We understand that navigating financial processes can sometimes lead to questions, and we want to make getting in touch with us as simple and stress-free as possible. This page is your central hub for all the different ways you can reach our dedicated support team. Whether you have a detailed question about your application, encountered a technical glitch on our website, or simply want to provide feedback on your experience, we are all ears. Our team is built on a foundation of customer care, and we are committed to providing you with timely, thoughtful, and effective solutions. Please take a moment to read through the options below to find the best way to get the help you need quickly and efficiently.

Our Commitment to Responding to You

Before we list the methods of contact, we want to make you a promise. We value your time and your trust. Our standard practice is to acknowledge every query we receive within 24 business hours. For more complex issues that require investigation, we will provide you with a timeline for a full resolution. We strive to answer all general questions within one business day. We are here to serve you from 9:00 AM to 6:00 PM, Monday through Friday, and from 10:00 AM to 2:00 PM on Saturdays. Please note that our offices are closed on Sundays and public holidays. We appreciate your patience, especially during peak times, and we assure you that every message is important to us and will be answered in the order it was received.

Primary Method: Our Contact Form (The Fastest Way)

For most inquiries, the quickest and most efficient way to reach us is through our secure online contact form. This form is directly connected to our customer support ticketing system, ensuring your query is logged, tracked, and assigned to the right team member without delay. Using the form helps us serve you better because it structures your request, allowing us to gather all necessary information upfront.

You can find the form by clicking here.

When filling out the form, please be sure to:

• Select the most relevant category for your inquiry from the dropdown menu (e.g., “Application Support,” “Technical Issue,” “General Question,” “Feedback”).
• Provide your full name as it appears on your application.
• Use a valid email address that you check regularly.
• Provide a phone number where we can reach you if needed.
• Clearly describe your question or issue in the message box. Please include relevant details such as your application reference number (if you have one), the nature of your business, and any specific error messages you are seeing on the screen.

Email Us Directly

If you prefer to send a direct email, we have set up specific email addresses for different types of inquiries. This helps us route your message to the specialized team that can help you the fastest. Please use the following addresses:

• For General Questions and Information: If you are new to the portal and have questions about the Asaan Karobar Card program, its benefits, or the documents required before you apply, please write to us at info@asankarobarcard.com. Our information team will provide you with all the details you need to get started confidently.
• For Application Support: This is for our existing applicants. If you have already started or submitted an application and have questions about its status, need to make a correction, or are facing issues uploading documents, our application specialists are here to help. Please contact them at support@asankarobarcard.com. Remember to include your full name and application reference number in the email.
• For Technical Website Issues: Have you encountered a bug, a broken link, a problem with loading a page, or an error during payment processing? Our technical team is ready to diagnose and fix the problem. To report a technical issue, please write to tech@asankarobarcard.com. Please describe the issue in detail and include the type of device (e.g., iPhone, Samsung Android), browser (e.g., Chrome, Safari), and a screenshot if possible. This information is incredibly helpful for our developers.
• For Business and Partnership Inquiries: Are you representing an organization, bank, or institution interested in partnering with us to promote the Asaan Karobar Card initiative to a wider audience? We are always open to discussions about collaboration. Please reach out to our partnership team at partners@asankarobarcard.com.

Frequently Asked Questions (FAQ) Section

Before you contact us, you might find an instant answer in our comprehensive Frequently Asked Questions (FAQ) section. We have compiled a detailed list of the most common questions we receive about the application process, required documents, eligibility criteria, and troubleshooting common problems. Visiting this section can often provide you with an immediate solution, saving you valuable time. You can find our FAQ page here. We constantly update this page based on the questions we receive from users like you.

What to Expect After You Contact Us

Once you send us a message via the form or email, you will receive an automatic confirmation message acknowledging that we have received your query. This email is for your records and will contain a unique ticket number. Please keep this number for any future correspondence related to this issue. A member of our team will then personally review your request and get back to you with a response or a request for more information. We thank you for choosing the Asaan Karobar Card Online Portal as your trusted partner. Your feedback and questions are not a burden; they are essential to helping us grow, improve, and provide an even better service to the small business community of Pakistan. We look forward to hearing from you and assisting you on your journey to obtaining your Asaan Karobar Card.